Head of Account Management – Leicester – Software £80 – £100K + Commission & Bonus

We are hiring on behalf of a market leader in specialist business software, seeking a Head of Account Management to grow and lead their account management function and help take an already successful brand to the next level. This is a senior, strategic role suited to candidates from a software sales background (ideally SaaS) with strong experience in managing, retaining, and growing customer accounts within a subscription-based environment.

The successful candidate will have a proven track record in account management, renewals, upselling, and cross-selling SaaS solutions, ideally with experience managing or mentoring account managers. Exposure to the accounting or finance sector, either through product experience or education, would be highly advantageous.

The Head of Account Management role is hybrid and can be based between home and the company’s Leicestershire office. There may be occasional client visits depending on customer requirements, so some field-based activity should be expected.

In this role, you will take ownership of the existing customer base, ensuring high levels of customer satisfaction, retention, and long-term value. You will work closely with sales, marketing, and product teams to identify expansion opportunities, manage renewals, and develop strategic account plans. While the focus is on existing customers, you will also play a role in supporting the wider commercial strategy and identifying opportunities to increase revenue across the client portfolio.

As this is a SaaS product, candidates must be highly capable in solution-selling and value-based account management, with the ability to demonstrate ROI and long-term business value to customers. Day-to-day responsibilities will include managing key and strategic accounts, overseeing renewals and contract negotiations, delivering product demos and account reviews, forecasting revenue, managing CRM systems, and providing leadership and direction to the account management function.

Candidates must have strong experience within software sales or account management, ideally within a SaaS environment, and be confident using CRM platforms and delivering virtual and face-to-face demonstrations. This is an excellent opportunity for the right candidate, offering brand new offices, an attractive salary, and a commission/bonus structure linked to account growth and retention.

Based in Kenilworth, this growing software house has ambitious expansion plans and expects to increase headcount significantly over the coming years, offering clear opportunities for progression into senior leadership roles. Commutable locations include Birmingham, Coventry, Cheltenham, Worcester, Banbury, Oxford, Milton Keynes, Northampton, Leicester, and Rugby.

Zero Surplus is Leicestershire’s premier SaaS Sales Recruitment Agency. Based just outside Cambridge, our SaaS sales recruiters source talent for both small and international B2B and B2C software businesses across the South of the UK.

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