What is an Account Manager?
An Account Manager is employed to maintain good relationships with their company’s clients, in order to retain business. It is usual for a single Account Manager to handle the same client account for the duration of their business, to ensure consistency and a high level of service for the client. An Account Manager will be responsible for building strong, secure relationships with stakeholders and customers, responding to queries quickly, and they may also prepare sales and performance reports.
There are a number of different roles within Account Management ranging from Account Executive, through Senior Account Manager up to Head of Account Management. The seniority of the role is usually defined by the level of accounts they manage, and the management responsibility. The more senior the Account Manager, the bigger the accounts they manager. Some larger organisations will have Regional Account Managers, for different areas of the UK, this is common where there are a large number of smaller accounts. Other suppliers have National Account Managers responsible for accounts across the whole country, more common in the FMCG and consumer durables sector.
The common thread through all of these roles regardless of their seniority, is a willingness to meet and understand the needs of clients and provide a high level of service. Account Management roles usually require some of the following skills:
- The ability to network internally and externally.
- Attention to detail, and the ability to pre-empt scenarios.
- Great communication skills, somebody people like to see and want to deal with
- Building and sustaining relationships, an ability to grow and expand accounts.
- Confident and outgoing, happy entertaining customers.
- Organised, good time management.
- Excellent customer service and dispute resolution skills.
- Confident negotiator.
Responsibilities of an Account Manager
Account Management is an amalgamation of customer service and sales. An Account Manager may work with other teams, such as sales and marketing or creative teams, to produce deliverables for a client. They often create reports, presentations, pitches and proposals as well as responding to questions and queries from their assigned clients. They have to manage clients’ time and budgets and monitor spending, so it’s fair to say it is a busy and varied role.
Recruiting for Account Management
Recruiting for Account Management roles is an area that we understand well. We know exactly the types of candidates that will make successful Account Managers those that won’t. Flexible, adaptable individuals who can multi-task and communicate well, flourish in Account Manager roles. Many graduates become Account Executives and eventually move up the ranks to become Account Managers and directors. Having customer service experience ability or experience is a big advantage for aspiring account managers.
A candidate’s personality, positive attitude, and demonstrable previous performance plays heavily into their suitability for Account Manager roles. We understand how to recruit this type of role into any industry sector be that engineering, software, FMCG or technology. If you are looking for a recruitment agency that understands how to attract the very best Account Managers and Directors to your organisation, give us a call for a confidential, no obligation discussion.
I found it easy to build a good working relationship with Joby from day one. He gives very open and honest assessment on roles we have given to him and his ability to source sales staff as well as feedback on the market place is second to none.
I’ve used Joby successfully on a number of occasions for senior sales positions within my team, I found that he really took time to listen to what we wanted (and helped us find it) and rather than just bombard us with hundreds of speculative CVs, they have a a more tailored style and delivered great results. Also when it was needed they were not afraid to tell me where I had gone wrong previously and how to rectify it.. And it worked!
Zero Surplus have become our ‘go to’ recruiter. Always proactive and efficient, they make the effort to understand our agency and our people. The quality of their candidates really do stand out from the rest and they consistently find us absolute STARS who go on to flourish within our teams.
Recently we needed an agency to help us find a very specialist technical sales role, and I found Zero Surplus easily the best agency we worked with. They were informative and dedicated, and final after a long haul found us the exact person we needed. Their style of search based recruitment over just advertising, really set them apart from your average recruiter.
I was recently looking to hire a new Sales Manager after I was left in the lurch, and abandoned by another agency. Zero Surplus and particularly Joby were very helpful. After talking with them about what I needed, I realised the role I was seeking perhaps wasn’t best suited to our needs, and as a result they helped stop us making a bad decision. We’ve now filled our role in a different format, and the results are speaking for themselves. I recommend Joby and the team for any sales recruitment.
Joby was Very helpful with my job hunt, very professional and always fast with a reply and update to the situation. Couldn’t of asked for better help.
Zero Surplus was instrumental in finding me my fantastic new role, with proactive and quick communication throughout the process. Thanks to Joby for his hard work.
Been an absolute pleasure dealing with Joby and Zero Surplus, very efficient, great professionalism, went above and beyond to ensure i had all the information i needed and was very personable from start to finish.
Great experience through them, very helpful and polite. Would recommend
We have recruited a number of roles through this great company now. Every time Joby has been on the ball, relaxed and determined to find the right person for us, not just pay the numbers games that recruiter so often play. I couldn’t recommend him and his company enough.
Joby Read is a fantastic recruiter. He was supportive, professional and really helped me through the interview process. Thanks Joby!
The best recruitment agency in the East of England by a long way. Nothing is too much trouble for Joby and the team – highly recommended.
Before Zero got in touch with me, I was finding that there’s a lot out there for graduates that’s quite disingenuous, in terms of jobs and agencies, among other things. I was lucky they got in touch because working with Zero has not only been an absolute breath of fresh air but also reminded me that amazing jobs do exist!! Thank you both for everything you do and for walking me through the process!
Super helpful, knowledgeable, experienced agency. Helped me find the right job I was looking for and Joby and Tom supported me through every step. 5* service.
Dealt with Joby regarding my next job opportunity. He was very professional and discreet. Information was on hand when required and the communication between myself, Joby and my new employer was handled swiftly and efficiently. Would highly recommend Joby and the team
Such a great agency!! Joby recently helped place me within a dream role and the process from start to finish was quick and extremely smooth. really knowledgeable and they know the companies they work with so well. Couldn’t ask for more from a recruitment agency!
Joby offered a first class service. He matched me with a job role and then supported me through every stage of the process, even checking over presentations I had prepared for the interviews. In summary, I would highly recommend Joby and Zero Surplus to any jobseeker.
I had a great experience with Zero Surplus in my recent search. I felt well prepared for all interview stages and had great help and feedback along the way.
I’d highly recommend Zero Surplus if you’re considering a career change.
They were extremely helpful and successfully found me my current role. I wanted to change industries, and they had a lot of knowledge on what position would suit me based on my skills. They were friendly, personable but professional throughout the process and would respond to emails / calls quickly which made everything very easy.
Joby spoke with me to ensure my skills were relevant, and that the role was what I was looking for. He then recommended me and I found him very approachable. He did not pressure me to go for any roles I didn’t see myself working for a long time. This resulted in me trusting him to find the perfect role for me, which he did.