We’re recruiting for a technology company based in Thetford, which due to continued growth is seeking a new Customer Service/Support Executive to provide support for their customers using all communication platforms. This will be the go-to person in the UK for technical issues with the product, and will also provide all UK based administrative services.
In your role you will investigate and solve customer issues, maintain service records and process financial data securely. This role will also support the businesses social media activities so experience with social platforms is required.
Candidates must experience at a technology or software business providing customer success or customer support for a product, candidates from customer services with technical elements to their role will also be considered. On a daily basis your role will be focused on delivering a high standard of client care via various forms of communications, so excellent writing ability, and a calm telephone manner are essential. Whilst the role is based in Thetford, it will report to the companies French head office.
Due to the location of the offices, this position will be suitable for those commuting from areas such as Thetford, Ely, Norwich, Ickburgh, Wymondham, Stowmarket, Kings Lynn, Newmarket, Cambridge, Bury St. Edmunds or Haverhill
For registration purposes please could you let us know where you are currently based or which locations you are considering as well as your required salary and notice period.
Please upload a Microsoft Word version of your CV where possible, excluding textboxes or images, as this can affect the consultant’s job matching process and therefore your details may not be picked up for a role. If you don’t have a up to date CV please just give us a ring for a confidential chat via the number on our website.